Shipping policy

Shipping Policy

At www.eggaconcept.com, we are committed to delivering your orders in a timely and efficient manner. Please take a moment to review our shipping policy to understand how your order will be processed and delivered.

1. Processing Time

All orders are processed within 2-3 business days. Once your order has been processed, it will be shipped, and you will receive an email confirmation with tracking information.

2. Shipping Time

Our standard delivery time is approximately 14 calendar days from the date of dispatch. However, shipping times may vary depending on your location and external factors beyond our control, such as customs processing, holidays, or courier delays.

3. Shipping Costs

We offer free shipping for all order. 

4. International Shipping

We currently do offer international shipping. For international orders, delivery times may be longer due to customs clearance and varying postal services in each country.

5. Delays and Issues

While we strive to deliver your orders on time, unforeseen delays may occur. If your order has not arrived within the estimated 14 days, please contact our customer service team at eggaconcept@gmail.com and we will assist you in tracking your package.

6. Customs and Duties

For international shipments, please be aware that customs fees, duties, and taxes may apply and are the responsibility of the customer. We recommend checking your local regulations for more information.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please notify us immediately, and we will work with the carrier to resolve the issue and arrange for a replacement or refund, as needed.

 

The products on the Snep page are not included in products with free delivery. The cost of delivery of these products is calculated according to the total value of the order and the region where it will be delivered.